Director of Campus Hospitality
Position: Director of Campus Hospitality
Organization: Ramah Darom
Location: Clayton, Georgia
Role Summary
Ramah Darom seeks a Director of Campus Hospitality to serve as the senior on-site leader responsible for the camp and guest experience on its Clayton, GA campus. This year-round role provides visible, hands-on leadership across Event Management, Facilities, Food & Beverage (Kitchen & Front of House Teams), and Housekeeping, ensuring that guests, campers, and staff experience a welcoming, well-coordinated and consistently high-quality environment.
A member of Ramah Darom’s Leadership Team reporting to the CEO, the Director of Campus Hospitality excels at leading strong daily operations and executing a diverse range of programs and gatherings for groups of 50 to 700, including summer camp, retreats, weddings and corporate events. The Director leads on-site departments, establishes clear service standards, aligns staffing and resources with program needs, and builds a collaborative culture of accountability, hospitality and continuous improvement. Working closely with the Camp and Retreat Center Teams, they prepare the campus for each program while balancing guest needs, program objectives, operational realities and responsible stewardship of resources. This is a hands-on leadership role requiring versatility and flexibility: the Director leads by example, coaches and supports the teams executing each program, and readily steps into different campus environments to address operational needs as circumstances require.
The ideal candidate is a calm, solutions-oriented hospitality leader who develops people well, anticipates needs, communicates clearly and is comfortable making sound on-site decisions in a dynamic, mission-driven environment.
Primary Job Responsibilities
Provide Campus Leadership & Deliver an Exceptional Guest Experience:
Participate actively on the Leadership Team and translate organizational strategy into campus operations.
Set and maintain clear standards for hospitality, service, cleanliness, food quality and event execution.
Maintain a visible presence during programs and events, anticipate operational needs and resolve guest-experience issues promptly and thoughtfully.
Use guest, camper, staff and program feedback to identify trends, improve service delivery and strengthen the overall campus experience.
Lead and Develop Campus Service Teams:
Provide direction, coaching and accountability to on-campus managers, including the Events Manager, Facilities Supervisors, Front of House Manager, Head Chef and Housekeeping Manager.
Build a collaborative leadership culture across departments, with clear goals, roles, communication practices and performance expectations.
Oversee workforce planning, hiring, onboarding, training, scheduling and performance management for the departments within the portfolio.
Develop managers and emerging leaders in a respectful, inclusive and service-oriented workplace.
Ensure teams have the staffing, information, tools and cross-departmental support needed to operate successfully during both summer camp and retreat center seasons.
Direct Event Operations:
Partner with Camp and Retreat Center Teams to translate programmatic needs and vision into on-campus operational realities.
Partner with the Front of House and Kitchen Teams to deliver safe, efficient and high-quality food service aligned with program needs, dietary requirements and Ramah Darom’s hospitality standards.
Partner with the Housekeeping Team to maintain consistent cleanliness, room readiness, linen service and turnover standards across guest and program spaces.
Partner with the Facilities Team to ensure the campus is safe, functional, well-maintained and fully prepared for each program and event.
Establish consistent operating processes, timelines and internal handoffs for retreats, rentals, organizational programs and special events.
Promote strong communication and seamless handoffs among Events, Food & Beverage, Front of House, Housekeeping and Maintenance.
Ensure event details, service commitments and last-minute changes are communicated and accurately acted upon.
Manage Budgets, Vendors and Seasonal Readiness:
Develop, manage and monitor departmental budgets, labor plans, purchasing and financial performance in partnership with the Controller and CEO.
Use operating data to align staffing, supplies and service levels with anticipated campus activity.
Manage vendor relationships for services within the role’s portfolio, including selection, performance, pricing and service quality.
Lead coordinated readiness planning for transitions between retreat center operations, summer camp and other high-volume periods.
Identify and implement practical process improvements that strengthen quality, efficiency, communication and cost management.
Ideal candidates will possess the following credentials and skills:
7–10 years of leadership experience in hospitality, retreat or conference operations, camps, resorts, event venues or a comparable guest-centered environment.
Proven success leading multiple operating departments and developing managers and frontline teams.
Demonstrated ability to deliver excellent guest experiences while managing complex events, competing priorities and changing conditions.
Strong financial and operational judgment, including experience with budgets, labor planning, purchasing, forecasting and vendor management.
A visible, hands-on and solutions-oriented leadership style, with the composure to make sound decisions in a fast-moving environment.
Excellent communication and relationship-building skills, with the ability to align teams and collaborate effectively across organizational functions.
Highly organized, detail-oriented and proactive, with strong follow-through and a commitment to continuous improvement.
Appreciation for Ramah Darom’s mission and for the role that exceptional hospitality plays in creating meaningful Jewish camp, retreat and community experiences.
Ability to work a flexible schedule, including nights, weekends and holidays as required by the campus event and program calendar.
About Ramah Darom
Nestled in the foothills of the Blue Ridge Mountains and surrounded by the Chattahoochee National Forest, Ramah Darom is a welcoming place that offers experiential Jewish programs for all ages throughout the year. In the summer, campers at Camp Ramah Darom have transformative Jewish experiences: they learn new skills, forge their identities, gain independence and build lifelong friendships. During the year, the Ramah Darom Retreat Center offers adults and families the chance to explore, learn, create, connect, build community and further their passions and interests.
The breathtaking 185-acre campus is available for rentals from mid-August through mid-May for synagogues, schools, community and corporate groups, and family celebrations. With a strong focus on our North Star, Ramah Darom strives to inspire a lifelong love of Jewish values, tradition and community by bringing people together for exceptional, immersive experiences in Jewish living and learning at every stage of life. To learn more about Ramah Darom, please visit: https://www.ramahdarom.org/.
Compensation
Compensation is commensurate with the scope of responsibility and the successful candidate’s experience. Benefits include health insurance, retirement contribution, paid time off and camp tuition/program discounts.
Applications
Interested candidates should send a resume to CEO Scott Topal (scott@ramahdarom.org) with the subject line ‘Director of Campus Hospitality Application - Your Name’.