Assistant Director of Operations

Organization: Camp Ramah in Wisconsin & Ramah Day Camp  

Employment Category: Full Time (Overtime Exempt) 

Location: Chicago, IL (year-round) with limited time in Conover, WI during the summer 

Reports to: Director of Operations 

Role Overview: 

The Assistant Director of Operations is a key operational partner to the Director of Operations, supporting the day-to-day infrastructure and long-term systems that enable Camp Ramah in Wisconsin and Ramah Day Camp to run smoothly year-round. This role combines hands-on execution with ownership of operational processes, including enrollment systems, travel logistics, financial workflows, and data management. 

The Assistant Director of Operations serves as a primary point of contact for camper families, prospective families, and external community members, delivering high-quality, responsive, and compassionate customer service. This role ensures families receive timely support throughout the enrollment, billing, and camp preparation process, while also supporting internal operational, financial, and system needs. The Associate plays a critical role in creating a positive, welcoming experience that reflects Camp Ramah’s values from first inquiry through the summer season. 

What You’ll Do: 

  • Operational Leadership & Systems 

  • Partner with the Director of Operations to advance cross-organizational operational priorities 

  • Own discrete operational projects related to systems, finance, data/reporting, and process improvement 

  • Evaluate existing workflows and implement improvements in collaboration with internal stakeholders 

  • Develop working expertise in core systems including CampMinder, Salesforce, and QuickBooks 

  • Enrollment & Family Experience 

  • Serve as a primary point of contact for camper families, delivering responsive, clear, and compassionate support 

  • Manage incoming phone, email, and web inquiries, resolving issues directly when possible and routing appropriately when needed 

  • Support camper enrollment and retention efforts, including outreach to returning families and coordination of new inquiries 

  • Manage enrollment data, applications, and reporting to ensure accuracy and readiness year-round 

  • Guide families through enrollment systems, forms, financial aid, billing, and camp preparation 

  • Finance & Billing Operations 

  • Serve as a customer-facing liaison for billing questions and payment support 

  • Manage monthly billing processes and family payments with attention to clarity, confidentiality, and follow-through 

  • Support camper financial aid administration and coordination 

  • Assist with audits, reconciliations, deposits, and summer payroll administration as needed 

  • Summer Operations & Logistics 

  • Lead camper and staff travel logistics for overnight camp and support day camp transportation needs 

  • Communicate travel plans and expectations clearly to families 

  • Serve as a year-round team representative at Chicago-area bus stops and airports during the summer 

  • Support on-site summer operations in coordination with senior staff 

  • Additional Responsibilities 

  • Support Ramah Day Camp with operational and summer office needs 

  • Collaborate with year round team members on special projects as they arise 

  • Take on additional responsibilities assigned by direct supervisor 

What You’ll Need: 

  • Interest in operations, systems and organizational infrastructure 

  • Comfort managing both day-today execution and long-term projects 

  • Talent for developing relationships and putting people at ease 

  • Considerate and respectful of others at all times 

  • Outstanding organizational and executive functioning skills 

  • Self-motivated and able to work both independently and with a team 

  • Must be able to work in a demanding environment and be able to quickly adjust to changing conditions 

 Compensation & Benefits: 

  • Salary range: $65,000-$70,000 

  • Benefits include: 100% Employee covered medical coverage, contributions to 403(b) retirement plan, full-time employee camp tuition benefits, US/Jewish holiday time off, vacation 

To Apply: 

Only applications with resumes will be considered.  Please send to jobs@ramahwisconsin.com.  

About Camp Ramah in Wisconsin & Ramah Day Camp:   

Camp Ramah Wisconsin and Ramah Day Camp together provides 800 children and 450+ adults (staff) with transformative experiences of vibrant Jewish life seamlessly blended with the joy of summer camp. We serve Jewish campers throughout the Midwest and beyond with diverse backgrounds and needs who come together to make friends, have fun, develop skills, and enhance their Judaism.  

Camp Ramah in Wisconsin in Conover, Wisconsin, is 150 acres of magical space tucked away in the heart of Wisconsin's Northwoods. Within this space, campers and staff from throughout the Midwest and Israel unite each summer to form a very special Jewish community. Together, they experience the joy of overnight camp while leading vibrant Jewish lives.  

Ramah Day Camp in Wheeling, Illinois, is a warm and nurturing environment where kids come to make great friends, grow socially, learn Jewish values and most importantly – to have fun.  Campers beginning in pre-Kindergarten enjoy sports, swimming, music, cookouts, arts & crafts and more. 

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